pkok's Privacy Policy

1 Introduction and Scope

pkok is an online gaming and betting platform for users in Bangladesh. This privacy policy (referred to as the "policy" or "document") sets out how pkok handles the personal data of its users.

This policy applies when you use the pkok website, register an account, make payment transactions, use support services, or take part in any activity on the platform. Our terms and conditions should be read alongside this policy, as both documents together define the relationship between you and pkok.

This policy applies only to pkok's own services. pkok is not responsible for the privacy practices of third-party websites or services.

2 What Information We Collect

pkok collects various types of information, which can be divided into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

• Full name and national ID or passport details (for age verification)
• Mobile number and email address
• Date of birth (to confirm you are 21 years of age or older)
• Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Any information provided when contacting the support team

2.2 Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Time of site access, page visit patterns and duration
• Information from cookies and similar tracking technologies
• Gaming activity history and transaction records

3 Purpose of Data Collection

Each piece of information we collect has a specific and legitimate purpose. The table below sets out the main purposes:

4 Data Storage and Security Measures

pkok applies industry-standard technical and administrative measures to keep your data secure. All data is transmitted over SSL-encrypted connections, which prevents unauthorised access by third parties.

4.1 Technical Security

SSL/TLS encryption is used during data transmission. Advanced encryption technology is applied to stored data. Regular security audits are carried out on servers and systems, and firewall protection against unauthorised access remains active.

4.2 Administrative Security

Only authorised staff can access your personal data, and a log of every access is kept. Staff operate under strict confidentiality agreements. Data retention periods are set according to service requirements, and data is securely deleted once it is no longer needed.

5 Sharing Data with Third Parties

pkok never sells your personal data or provides it to third parties for marketing purposes. However, limited data may be shared in specific circumstances:

5.1 Service Provider Partners

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the data necessary to process payment transactions. These partners have their own privacy policies, which apply on their platforms.

5.2 Legal Obligations

Data may be provided on the basis of a court order or a lawful request from a law enforcement authority in Bangladesh. In such cases, only the minimum necessary data is disclosed.

5.3 Fraud Prevention

Relevant data may be reviewed in cases of suspicious account activity or potential money laundering. This is necessary to protect the interests of all pkok users.

6 Cookies and Tracking Technologies

Cookies are used on the pkok website. Cookies are small files stored in your browser that improve how the site works.

6.1 Essential Cookies

These cookies are required for the basic operation of the site, such as maintaining login sessions and security verification. Without them, the site will not function properly.

6.2 Functional Cookies

These cookies remember your preferences, such as language selection and display settings, so you do not have to reconfigure them each time you visit the site.

6.3 Analytics Cookies

Analytics data is collected to understand how users interact with the site. This data is used to improve the site experience and contains no personally identifiable information.

Cookies can be disabled from your browser settings, though doing so may limit some site functionality.

7 Your Rights and Controls

As a pkok user, you have certain rights over your personal data.

7.1 Right to Access Your Data

You can contact the pkok support team at any time to find out what information we hold about you. Requests will be fulfilled after identity verification.

7.2 Right to Correct Your Data

If your account contains incorrect or outdated information, you can request a correction. Some information can also be updated directly from your account settings.

7.3 Account Closure Request

You can close your account on pkok. However, some data may need to be retained for a set period due to legal obligations or pending transactions. For responsible gaming requests, you can learn about self-exclusion options on the responsible gaming page.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can contact the support team to request that marketing communications be stopped. Essential account notifications will continue to be sent.

8 Protection of Minors

pkok strictly does not provide services to anyone under 21 years of age. Age verification is mandatory during account registration and may require a national ID or documentation related to date of birth.

If we have doubts about a user's age, their account will be temporarily suspended and re-verification will be requested. All data from accounts created by users under 21 will be deleted, and the relevant transactions will be handled in accordance with applicable rules.

Our about us page explains how pkok works to ensure responsible gaming and protect vulnerable users.

9 Data Retention Period

pkok retains your personal data for as long as it is needed to provide the service. After an account is closed, data may still be retained for the following reasons:

• Financial transaction records that must be kept for legal reasons
• Information relevant to resolving disputes or responding to legal claims
• Risk-related data as part of fraud prevention measures
• Information required to enforce the exclusion period for self-excluded users

Once the retention period ends, data is securely destroyed or permanently anonymised.

10 Policy Changes

pkok may amend or update this privacy policy from time to time. If significant changes are made, notice will be sent to your registered mobile number or by email. Continuing to use the site after any change means you have accepted the updated policy.

The latest version of the policy will always be available on this page. The date of the last update will be noted at the top of the page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.