pkok Terms and Conditions

1 General Provisions

pkok is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services to users in Bangladesh. All services offered on this platform are governed by these Terms.

In these Terms, "pkok", "we", and "platform" refer to the same entity. "You", "member", and "user" refer to any registered or unregistered person who accesses this platform or uses its services.

The Bengali version of these Terms is authoritative and will take precedence in any matter of interpretation. If any individual term or provision is found to be unenforceable, the remaining terms will continue to be in effect.

2 Membership and Account

2.1 Registration Process

To create an account on pkok, members must provide accurate and complete information. The name, mobile number, and other personal details submitted at registration must be truthful. pkok reserves the right to close immediately any account created using false information.

2.2 Single Account Policy

Each person may operate only one account. If multiple accounts are found belonging to the same person, all of those accounts will be suspended and any bonuses earned from them will be considered void.

2.3 Account Security

It is your responsibility to keep your account login details, password, and OTP strictly confidential. Sharing this information with any third party is strictly prohibited. If you suspect any unauthorised access to your account, notify pkok's support team immediately.

3 Age and Eligibility

All pkok services are available only to persons aged 21 or above. By registering, you confirm that you are at least 21 years old. If identity verification reveals that a member is under 21, the account will be closed immediately.

pkok may from time to time request a government-issued ID, National Identity Card (NID), or birth registration certificate for age verification. Failure to provide the required documents in time may result in the account being temporarily suspended.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on pkok are currently accepted through Bangladesh's main mobile banking services: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳100. Please follow the instructions shown on the platform when making a deposit.

4.2 Withdrawal Methods and Limits

Withdrawals can be made via bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Before requesting a withdrawal, make sure your account has sufficient balance and that any applicable wagering requirements have been met.

4.3 Financial Transaction Integrity

Withdrawal requests may not be processed until account verification is complete. Depositing or withdrawing through a third party's bank account or mobile wallet is strictly prohibited. All financial transactions must be made through an account held in the registered member's own name.

5 Bonuses and Promotions

pkok offers new members a 100% first-deposit bonus of up to ৳8,000. The bonus amount must be wagered 10 times before it can be withdrawn. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000, and a wager of ৳1,000 × 10 = ৳10,000 must be placed before withdrawal is eligible.

Some important conditions regarding bonus programmes:

• A new bonus can only be claimed if there is no active bonus on the account at the time of claiming.
• Attempting to withdraw a bonus before meeting the wagering requirements may result in the bonus being cancelled.
• If evidence of bonus abuse or fraud is found, the account will be suspended and all bonuses forfeited.
• pkok reserves the right to change, suspend, or cancel any bonus offer at any time.
• A bonus is never "free" money — it is a conditional incentive.

6 Gaming Rules

6.1 Game Operation

All games available on pkok are operated by third-party game providers. Game outcomes are entirely random and follow no predetermined pattern. If a technical error causes an incorrect result to be displayed, the actual result recorded by that game's system will be considered final.

6.2 Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

• Using any software, bot, or automated process to play games.
• Operating an account with the intent to exploit the payment system to collect bonuses.
• Taking advantage of technical vulnerabilities or errors in the platform.
• Attempting to access another member's account or engaging in hacking.
• Operating a betting syndicate or colluding with other players.

6.3 Betting Limits

pkok may set maximum and minimum bet limits for specific games and markets. These limits may change at any time and the applicable limits will always be displayed in the game interface.

7 Account Suspension and Closure

pkok reserves the right to suspend or permanently close an account without notice in any of the following circumstances:

1. Breach of any provision of these Terms.
2. Suspicion of fraud, deception, or unauthorised activity.
3. Providing false information at registration.
4. Evidence of operating multiple accounts.
5. Failure to pass age verification.
6. An order from a competent court or authority.

Members may also request account closure at any time by contacting the support team. Upon closure, any remaining valid balance (excluding bonuses or funds with unmet conditions) will be returned.

8 Responsible Gaming

pkok firmly believes in responsible gaming. Gaming should be a form of entertainment, not a source of financial pressure or psychological dependence. Members who feel that their gaming habits are getting out of control can seek help through our Responsible Gaming guide and tools.

Members can set their own deposit limits, session time limits, or temporary account breaks. These features can be activated through the customer support team. Creating an account or playing games is strictly prohibited for anyone under 21.

9 Privacy and Data Protection

Detailed rules on the collection, storage, and use of members' personal data are set out in pkok's Privacy Policy. By registering, you are agreeing to that Privacy Policy.

pkok uses SSL encryption technology to keep all transactions and personal data secure. Members' data is not sold to third parties. In cases of legal obligation or government directive, certain information may be provided to the relevant authorities.

10 Dispute Resolution

If a dispute arises regarding a game result, transaction, or account matter, the member must first contact pkok's customer support team via live chat or email. When submitting a complaint, please provide your account number, the date and time of the transaction, and a detailed description.

pkok will review complaints received as promptly as possible. Game technical logs and server records will be treated as definitive evidence. Decisions will be made based on the relevant game or bet, and those decisions will be considered final.

For general questions or information, check pkok's FAQ section — answers to many common topics can be found there.

11 Changes to Terms

pkok reserves the right to amend these Terms at any time. Updated terms will take effect as soon as they are published on the website. For significant changes, members will be notified by email or through the platform.

Continuing to use the platform after updated terms have been published will be taken as the member's acceptance of the new terms. Make a habit of checking this page regularly and noting the date of the latest update.

12 Contact

If you have any questions or comments about these Terms, please contact pkok's customer support team. Our support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.

Email: [email protected]

To learn more about our platform and services, visit the pkok About Us page.