pkok's commitment to responsible gaming
Play for fun, not as a source of income — this is the belief on which pkok's responsible gaming policy is built. Your safety and well-being are always our primary concern.
Why responsible gaming matters
Gaming is entertainment — and it is everyone's responsibility to keep it safe and in control.
pkok believes that gaming is a form of entertainment, not a solution to financial problems. Most players play within normal limits and do not run into any issues. But for some people, gaming can get out of control — and that affects their personal life, relationships, and finances.
That is why we provide a number of practical tools and information to help you make informed decisions. Reading our Terms and Conditions will tell you how we monitor your data and behaviour, and in what circumstances we may actively intervene.
Before you play, ask yourself a few questions: Are you playing for fun, or hoping to recover money you have lost? Have you set a budget in advance? Have you ever gone beyond that budget? The answers to these simple questions will help you stay on the right track.
Under our Privacy Policy, your account activity is used solely to ensure your safety — it is never shared with third parties for commercial purposes. For answers to any questions, visit our FAQ section.
Tools to keep yourself in control
pkok gives you several tools to manage your own gaming habits.
Set a deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Deposit limitSession time limit
Decide in advance how many hours you will play each day. When the set time is up, the system will automatically alert you.
Time controlSet a loss limit
Decide in advance how much you are prepared to lose within a given period. When you reach the limit, the session will stop automatically.
Loss limitTake a break
Temporarily close your account at any time for anywhere from 24 hours to 6 weeks. During this period, you will not be able to take part in any betting or casino activity.
Cooling offSelf-exclusion
If you want to stop playing for an extended period, activate self-exclusion. Once the process begins, reactivation before the period ends is not possible.
Self-exclusionReview gaming history
View your complete betting and deposit history at any time. Staying aware of your own habits is the first step toward responsible gaming.
Transaction historyRequest a limit
To change a limit, contact us via live chat or fill in the form below and send it to our support team. We are available 24/7 in Bengali and English.
After you submit this request, our support team will contact you via live chat.
Warning signs of a problem
If you notice the signs below, it is time to seek help.
Unable to accept losses
Repeatedly increasing bets to try to recover lost money — this is the most common sign of a problem.
Spending beyond budget
Thinking about using money meant for bills, food, or family needs to play — this is a serious warning sign.
Hiding it from family
Concealing the extent of your gaming from family or people close to you may be a cause for concern.
Playing when feeling low
Using gaming to escape sadness, anxiety, or stress may indicate emotional dependency.
Losing track of time
Losing awareness of how much time has passed since you started playing.
Impact on relationships
Feeling that gaming is causing problems with family, friends, or your career.
Sleep disruption
Getting less sleep due to playing at night and feeling tired and irritable the next day.
Unable to stop
Repeatedly trying but being unable to reduce or stop gaming — this is a clear sign that professional help is needed.
Your well-being is our highest priority
At pkok, we believe that creating a safe and responsible gaming environment is not just a matter of policy — it is a human responsibility toward every player. If you ever feel that gaming is having a negative impact on your life, do not delay in seeking help.
Sources of help
You are not alone. Asking for help is a sign of strength.
pkok's 24/7 support
Our support team is available via live chat in Bengali and English, 24 hours a day, 7 days a week. Let us know directly about self-exclusion, limit setting, or any concern you have. We will listen without judgment and help you take the right steps.
Family and loved ones
Talking openly with family and friends is often the most effective first step. The people close to you will understand your situation and stand by you as you make the right decisions. Do not isolate yourself — speak up and share.
Professional counselling
Mental health professionals and behavioural counsellors are trained to help with gaming addiction. This support is available at various government hospitals and private health centres in Bangladesh. Seeking professional help is not a sign of weakness — it is a sign of awareness.
Protecting minors
Prohibited for those under 21
The minimum age to register and play at pkok is 21. This rule is strictly enforced. We reserve the right to check ID for age verification. If it is found that someone has opened an account using false information, that account will be closed immediately.
If there are children or teenagers in your home, keep your device and user account secure. Do not share your password or login details with anyone. Use a PIN or password lock on your device. Do not leave your device logged in when it is not in use.
Parental control software can be used to protect children online. This type of software can block access to certain categories of websites and help monitor online activity.
A few tips for balanced gaming
Small changes in habits can help keep gaming enjoyable.
Set a budget in advance
Decide how much you can afford to spend before you play, and stop when that amount is gone.
Never play with borrowed money
Never bet with money you cannot afford to lose. Play only with money you can spare.
Take regular breaks
After playing for a long time, get up, walk around, and drink some water. Taking breaks instead of playing non-stop keeps your mind fresh.
Do not treat winning as guaranteed
Gaming depends on chance. No strategy or pattern can guarantee a win.
Do not play on impulse
Do not increase your bets when you are angry, upset, or excited. Make decisions with a clear head.
Do not make gaming a substitute for other enjoyment
Spending time with family, reading, or sports are equally important forms of entertainment.
Responsible gaming FAQ
Answers to the most frequently asked questions